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Dry Cleaning FAQs (Frequently Asked Questions)
Q. Does Towne & Country Cleaners do all of the cleaning on its premises?
Q. How does Towne & Country suggest the handling of stains?
Q. Can Towne & Country Cleaners help me if I have experienced a Fire or Flood in my home?
Q. Can any dry cleaner properly handle Leather, Suede and/or Fur cleaning?
Q. Do I have to be local to Worcester in order to use Towne & Country's Leather Cleaning Services?
Q. Does Towne & Country offer same day or next day cleaning service?
Q. Why should I have my Wedding Gown preserved? Does it require cleaning prior to preservation?
Q. Does Towne & Country Cleaners do all of the cleaning on its premises?
A. Yes! From Leather, Suede and Fur to Area Rugs, Drapes and other Window Treatments; all cleaning is done on-site. Our highly experienced cleaners handle all your special needs right on-site at 406 Chandler Street. Wedding Gowns are cleaned and preserved without having your precious garment shipped out to another specialist. Towne & Country Cleaners is truly your one stop cleansing craftsman.
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Q. How does Towne & Country suggest the handling of stains?
A. Stained garments are a tricky business and why you should seek out an expert for the proper handling of its removal. Whether it be a result of a greasy food, lipstick or makeup or as a result of some liquid spill; stains can and will ruin your most favorite piece of clothing or sentimental material. Towne & Country would never tell our customers that there is a 100% guarantee of stain removal. Time and time again, we have had experience tell us that stains are stubborn and that the necessary steps to remove the stain would likely ruin the garment as a result of the process. Our dry cleaner can certainly discuss the stain with you at the time of drop-off at our store front counter and can provide you with the likelihood of success or failure of the removal attempt. Be sure to be honest with our cleaner and explain what the cause of the stain was. We have certain chemicals to use with certain stains. These chemicals have proven to interact properly with the stains source as well as the fabric's material to work with the highest degree of removal success. The first inclination of many people is to attempt to remove the stain using chemicals available to the homeowner or even some form of home remedy. We would never discourage this attempt for garments that are easily replaceable. The major concern we would be concerned about for those more expensive or un-replaceable items is that if a home remedy is attempted, there is the possibility that the stain will set and become permanent.
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Q. Can Towne & Country Cleaners help me if I have experienced a Fire or Flood in my home?
A. A Fire or Flood within the home is one of the most trying experiences a homeowner or renter can experience. Beyond the damage to the structure of your home, fire and/floods can also create un-livable conditions. You and your family may often be displaced while repairs are made to the structure of the home. During the restoration process, your garments and other household items are often overlooked. You may not notice until one of these momentous events, but you do have a serious investment in your wardrobe and household items. Just take a look around your own home and realize how much expense has gone into the items within your bureaus and closets or covering your windows and bedding. Towne & Country is empathetic to your plight and can work with you to help you to identify what can be restored and what is non-salvageable. We provide Rush service to service your immediate need so that you and your family have fresh, clean clothing. We have experience working with Insurance Adjusters to assist you in settling the claim where the restoration costs of your garments are concerned. Towne & Country brings to its customers a high level of experience in Fire, Water and Mold restoration while providing caring and empathy of your local retail dry clean business. Don't leave your most vulnerable moments in the hands of an uncaring national restoration dry cleaner, please Contact us or visit our plant at 406 Chandler Street in Worcester and ask us how we can help you through this trying time. Insurance Adjusters and Restoration Contractor Companies that are interested in our services are more than welcome to contact us.
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Q. Can any dry cleaner properly handle Leather, Suede and/or Fur cleaning?
A. Garments made from Leather, Suede and Fur are very likely the most expensive pieces in your wardrobe. You should certainly have a high level of trust in the company you choose to service the cleaning and repair of such garments. Especially when you take into consideration that these garments are not manufactured products but are made from animal skins, leaving them more susceptible to damage from improper care. Towne & Country Cleaners is one of New England's largest Leather, Suede and Fur care specialists with over 50 years of experience in the business. Our services include cleaning, repairs, waterproofing, restoration, alterations and storage. We can store your Fur during the spring/summer season in our secure, temperature/climate controlled storage vault. Fur appraisals for insurance or sale purposes are available upon request.. Our store front counter staff is properly trained to look over your garment and inform you of any issues that may arise from the cleaning processes. A list of these of issues can be found here. Often, you are not informed of these possible issues when purchasing the garment and manufacturers have done their best to cover up previously existing skin defects. We provide this information so that our customers are aware that these defects or flaws can be exposed as a result of the cleaning process. We find that our more satisfied customers are those that are the most informed customers.
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Q. Do I have to be local to Worcester in order to use Towne & Country's Leather Cleaning Services?
A. No, we partner with hundreds of other dry cleaners throughout New England including Massachusetts, Connecticut, Rhode Island, New Hampshire, Vermont and Maine. You can call us to find a local dry cleaner nearest to you, our Contact information can be found here. If you are a dry cleaner in need of a Leather/Suede/Fur specialist, please don't hesitate to contact us for further information. We provide delivery service on a weekly basis. We also accept incoming packages via USPS, UPS, FedEx or other reputable carriers. Please be sure to call first so that we can discuss our services up front as well as be on the lookout for the incoming package.
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Q. Does Towne & Country offer same day or next day cleaning service?
A. Towne & Country does offer Same Day and Next day services upon request. For Same Day service, drop off your items by 10 AM and it will be ready for pickup by 2 PM. Next Day Service is available for those items that are dropped off by 5 PM. For the ultimate in service and convenience, ask our front counter staff about our VIP Customer Service program.
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Q. Why should I have my Wedding Gown preserved? Does it require cleaning prior to preservation?
A. Wedding Gown preservation is truly a bride's personal choice. If you plan on storing the gown for many years as a memorial keepsake to pass along to another family member, then our suggestion is to have the gown cleaned before safely preserving it for the future. There are several reasons for this, the main being a worry about any existing stains that may have happened during your special day could oxidize and ruin the fabric. Oxidation causes further discoloration of the fabric and deteriorates the integrity of the fabric over long periods of time. Our preservation process includes the cleaning of the gown including stain removal. Our preservation box is sturdy and will hold up for many years. It will also allow the fabric within to breathe, which is a necessity to prolong the life of the fabric without experiencing discoloration or brittleness. All cardboard and tissue used within the box are certified acid-free to further ensure the proper preservation of the gown while also assisting in providing a proper presentation of your gown within the box. Be sure to store this box in a cool, dry and dark place. The box cannot protect your gown from poor storage conditions.
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